Direct help for members with an active listing, an offer, or a transaction in progress.
Contact Transactions Support
The fastest way to reach us is by email or phone. Our team responds to member support requests directly — this line and inbox are monitored separately from general inquiries.
transactions@buddyclearing.com
516-712-0522
What to Include
To help us resolve your request quickly, please include:
- Your listing reference code (found on your My Listings page — it appears in the format NY-Flower-xxxxxxxx)
- Whether you're the buyer or seller on the transaction
- A brief description of the issue or question
Common Requests
- Listing status — Check My Listings first for real-time status (Pending, Active, Rejected, Fulfilled). If it's been pending longer than expected, email us with your reference code.
- Escrow or settlement questions — Include your reference code and the banking partner named in your transaction confirmation, if you have it. If you have an invoice number or the ACH number used for your escrow transfer, include that as well to help us locate the transaction faster.
- Fee questions — See our How It Works page for how rates are determined, or email us to confirm the exact fee on a specific transaction.
- Account or access issues — Include the email address associated with your membership, or call us directly at 516-712-0522.
Response Time
We aim to respond to emails within 1–2 hours, 7 days a week. Time-sensitive transaction issues are prioritized — so if your request requires immediate attention, please call us directly.
General Inquiries
Not a member yet, or have a question unrelated to an active transaction? Visit our Contact Us page instead.
Last updated: August 3, 2026
